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Support Forums
User supported do-it-yourself help, our support forums are a valuable form of support that are available free of charge
to registered Syteview users. Login to the appropriate forum and post your question. Users such as
yourself will share their knowledge and experience with you with no expectation other than that you do the same for them
when the occasion arises. Our support forums are easily our most popular form of support.
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Remote Access
Not quite as good as being there in person, but darn close. The free, open-source program
VNC lets us log into your servers and fix most problems quickly and
efficiently. No travel time or expenses. No scheduling problems. Five or ten minutes
online is frequently enough to fix most simple problems. Billed at our standard rates,
when you need a problem solved fast this is the way to go.
Email
For problems of a confidential nature that can't be discussed on the support forums or when you need to engage in an
ongoing discussion with a particular member of our support or development staff, email may be your best choice.
We make every effort to respond to email in a timely fashion, usually in the same day. Billed at our
standard rates, or occasionally without charge if we determine that your problem has been
caused by a bug in one of our programs, email is a quick and efficient way to solve your problems.
On-site Support
Frequently used for integration projects or major customizations, our on-site support is available when you need it
most. We guarantee you an expert well versed in all aspects of the Syteview programs and in the subject
matter of your project. We can also provide on-site support for regular maintenance and standard support
problems, but our on-site support rate is significantly higher than our other support
methods, and with travel time and expenses added in it can become quite expensive.
Phone
Not our preferred method of support, but for problems of a confidential nature that can't be discussed on the support
forums or when you need to engage in an ongoing discussion with a particular member of our support or development staff,
phone support allows you to question and be questioned by the expert most likely help you solve your problem.
Usually reserved for emergencies, we offer phone support only in situations where other support methods are unable to solve
your problem. Billed at our standard rates, or occasionally without charge if we
determine that your problem has been caused by a bug in one of our programs, when you really need someone to talk to we
are available.
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